Returns
Returns are only applicable to items that are defective due to manufacturer's fault. The validity of a customer's claim is to be proven by the Alibhai Shariff Service Centre.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@alibhaishariff.co.ke.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@alibhaishariff.co.ke and send your item to: Alibhai Shariff Service Centre at Kaka House along Maua Close in Westlands.
Shipping
To return your product, you should mail your product to:
Alibhai Shariff Service Centre at Kaka House along Maua Close in Westlands, Nairobi Kenya
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
